Refund and Cancellation
Clear terms for cancelling or changing your subscription, written for travel businesses that deal with cancellations every day.
1.Try before you pay
Every agency can build and quote 10 itineraries free with no time limit and no card. We encourage you to use them on real enquiries before choosing a plan.
2.Cancelling a monthly plan
You can cancel at any time. Your plan stays active until the end of the current billing month and is not renewed. Monthly fees already paid are not refunded.
3.Cancelling a yearly plan
Yearly plans can be cancelled within 14 days of the first payment for a full refund. After 14 days, the plan remains active until the end of the paid year and is not renewed.
4.Changing plans or users
Upgrades and added users are charged pro rata for the rest of the billing period. Downgrades and removed users take effect from the next billing period, without partial refunds for the current one.
5.Usage-based charges
WhatsApp conversation charges and AI draft top-ups are billed for usage already made and are not refundable.
6.Service issues
If a serious outage on our side prevents you from using the service for more than 24 hours in a billing month, write to us and we will credit the affected days to your next invoice.
7.Traveller bookings are separate
This policy covers your subscription only. Refunds and cancellations for trips you sell to travellers follow your own terms with your travellers and suppliers. The Booking Ledger helps you record those refunds and charges.
8.How to request a refund
Send a request through the Travel Desk page with your agency name and invoice number. Approved refunds are returned to the original payment method within 7 to 10 working days.